Partner support request
Need help with an application, materials or the portal? Send a request here
This form is for contracted partners. Each request gets a reference and is routed to the right person — response within 1 working day, urgent files within hours.
Request details
Include your partner code and the student’s name (if relevant) for faster handling.
Urgent cases
- Call the hotline during office hours instead of waiting on the form
- Write "URGENT" at the start with the deadline (e.g. visa interview date)
- Attach the portal application ID and a screenshot of any error
- For files with an I-20, always include the SEVIS number for quick lookup
Common request types
Application status
Submitted file without a response, missing documents, need to expedite before a visa deadline.
Scholarships & cost
Confirm scholarship eligibility, scholarship letter, cost estimate for the I-20.
I-20 & visa
Correct I-20 details, SEVIS transfer, deferral, interview support.
Materials & marketing
Request brochures, fact sheets, photos, post templates or event materials.
Training
Schedule training for new counsellors or an admissions policy update.
Agency Portal
Accounts, password reset, submission errors, reconciliation and payment.
Frequently asked questions
I am not a partner yet. Can I use this form?
This form is for contracted partners. If you want to partner, use the Partner inquiry form so you are guided through the right process.
How fast is the response?
Within 1 working day for standard requests; urgent files (visa or enrolment deadlines) are prioritised within hours when sent during office hours.
Can I ask about several students in one request?
Please send one request per student for portal tracking; general questions (materials, training) can be combined.
Is the request stored on the portal?
Yes. Every request is logged and the conversation history can be reviewed by partner code.
Go to the Agency Portal
Submit applications, download materials, track status and reconcile — all in one place.